From Stephen Fry's new, weekly Guardian technology column:
Apple gets plenty of small things wrong, but one big thing it gets right: when you use a device every day, you cannot help, as a human being, but have an emotional relationship with it. It's true of cars and cookers, and it's true of computers. It's true of office blocks and houses, and it's true of mobiles and satnavs. A grey box is not good enough, clunky and ugly is not good enough. Sick building syndrome exists, and so does sick hand-held device syndrome. Fiddly buttons, blocky icons, sickeningly stupid nested menus - these are the enemy. They waste time, militate against function and lower the spirits. They make the user feel frustrated and (quite wrongly) dense. Mechanisms so devilishly, stunningly, jaw-dropping clever as the kind our world can now furnish us with are No Good Whatsoever if they don't also bring a smile to our face, if they don't make us want to stroke, touch, fondle, fiddle, gurgle, purr and coo. Interacting with a digital device should be like interacting with a baby.
Made me think of Sherry Turkle — see previous post — and Evocative Objects:
For Sherry Turkle, "We think with the objects we love; we love the objects we think with." In Evocative Objects, Turkle collects writings by scientists, humanists, artists, and designers that trace the power of everyday things. These essays reveal objects as emotional and intellectual companions that anchor memory, sustain relationships, and provoke new ideas.
(I can't resist quoting Fry's last paragraph: "If I had a grain of rice for every minute I have spent watching a progress bar over the years, I would be able to make you all a bowl of kedgeree. As it is, I shall cook you all up a weekly article instead. I do hope you'll be able to join me. See you next Saturday.")