A remarkable posting by Anil Dash:
But for me personally, this week was pretty rough. The new licenses and prices for Movable Type have been one of my main projects for the past few weeks and months, though of course we all had a hand in reviewing them. And the botched communications about them is something I feel a lot of personal responsibility for. Making mistakes on an extremely public scale is never fun, and doing it in a community that we've helped give a voice to is even worse. As Clay pointed out, people have an emotional attachment to these tools. To use the requisite automotive analogy, if Six Apart were a shiny new car, I feel like I was the person who put the first dent in it, and then a couple thousand people stood around pointing and saying "It's totalled!"Inside Six Apart, though, I discovered a lot of very positive things. I found that not only do I have my dream job, I have a place where I can make, well, a pretty big mistake and the response is "This is something we can fix." or "What did you learn?". More importantly, I still work at a place that makes a difference. Though they might be saying "You messed up!", the reality is that thousands of people used tools we gave them and the TrackBack protocol that was invented by our co-founders to say how they felt. And we responded, much faster than I've ever seen any software company respond. I'm sure we'll be responding more.
Much more in the original posting — moving, honest (and who hasn't been through something similar) and testimony to a fine company with fine staff and founders.
